Split reviews reflect two distinct patient experiences. Many praise the Glendale location for friendly staff, accessible hours, affordable preventive plans, and care for complex cases. However, recurring complaints center on lack of pricing transparency (especially dental extractions and heartworm medication), undisclosed wellness plan limits, mandatory drop-off policies at this location only, and difficulty managing fearful or anxious pets during appointments. Several former members report canceling memberships after cost surprises and perceived gaps in thoroughness.
Recent shift: Decline noted: one long-term member reports quality and communication markedly worse since Capitol Hill location closure and transition to Glendale (post-2024).
Long-term clients keep returning for the rapport between staff and pets, especially with named vets like Dr. Bechtold, Dr. Herman, and Dr. Sweet. Reviewers praise quick appointment slots, reasonable prices, and the team's patience with fearful or abused animals; one owner avoided costly surgery through conservative treatment and paid $1,500 instead of $6,000-$8,000.
Review evidence is very limited: only 2 ratings (3.0 average, split evenly between five-star and one/two-star) with no text. The business claims to offer general care, dental services, and preventive wellness since 1947.
Three five-star reviews praise Dr. Herman for skilled, caring treatment across multiple pets and challenging situations. Reviewers highlight his compassionate handling of end-of-life decisions and steady availability over decades.
Last updated 2026-07-07