Staff and multiple named vets (Dr. Gilbert, Dr. Fox, Dr. Alberg) earn consistent praise for gentleness with pets, thorough explanations, and unhurried care, especially during difficult end-of-life decisions. Recent low ratings flag concerns over management changes, refusal of emergency wound treatment, rushed bedside manner during euthanasia consults, and poor communication during day boarding-complaints that undercut the practice's otherwise strong reputation.
Recent shift: New management policies introduced in the past month have triggered customer attrition; previously positive long-term clients now report policy changes they describe as "not customer friendly."
Most clients describe Indian Tree as caring and thorough, with staff who take time to explain care and costs. Dr. Carrie Wang and the team are praised for calming anxious pets and avoiding unnecessary procedures. One significant complaint alleges misleading dental recommendations and pressure toward costly treatment that a second opinion found unnecessary.
Reviewers consistently praise the clinic for unhurried, attentive vet care where both doctors (Todd Smith and Crane) get down with animals and explain treatment options clearly. Staff respond quickly to same-day urgent cases, discuss costs upfront without pushing unnecessary tests, and treat end-of-life situations with genuine compassion. The clinic operates in Scenic Heights Arvada, serves the northwest metro area, and offers surgery, dental work, and full lab services on-site. Reviewers highlight fair pricing and a small, efficient practice where animals visibly feel at ease. No significant complaints surface across 506 reviews.
Four five-star reviews consistently praise Dr. Foster's acupuncture work with dogs, especially older pets with pain. Reviewers highlight her patience, clear explanations, and gentle handling.
Last updated 2026-07-07