Do they have 24-hour emergency care?

Yes, they list 24-hour emergency service on their website.

Can I stay with my cat during an exam?

No, based on cat owner reports, cats are kept separate during exams and not allowed to have their owner present.

What are hospitalization costs?

One review noted $561.90 per six hours of hospitalization (example); actual costs vary by case, and credit card payments incur a 3% surcharge not always disclosed upfront.

Evolution Veterinary Specialty and Emergency Hospital

Updated 2026-07-07 · 1,215 reviewed · 182 listed · Scored from 962 Google reviews · How we rank ›

4.0(962) 67 composite score See reviews on Google ✓ Verified

General Veterinary CareEmergency & Urgent CareVeterinary SurgeryLarge Animal / Equine VetLow-Cost / Affordable Vet CareExotic & Avian VetVeterinary Dentistry

Evolution Veterinary Specialty and Emergency Hospital

Services: General Veterinary Care, Emergency & Urgent Care, Veterinary Surgery
Reviews: 962

What recent reviews say

Divided sharply by experience: devoted clients praise specific doctors and techs by name and credit the team with genuine compassion during serious illness and loss. Multiple reviewers describe staff who remember their animals and advocate for them over time.

Persistent complaints centre on emergency wait times (hours with no updates), dismissive triage staff, surprise billing including credit card surcharges, and medical decisions that contradict prior specialist advice or harm patients. Some families lost pets after alleged medication overdoses or overly aggressive treatments. Cat owners report being kept from exams and facing inadequate sedation practices.

Recent shift: No clear recent shift; volatility consistent across the 30 reviews (mix of 5-star and 1-star throughout). One review (2 months ago) notes recent launch of primary care service, suggesting operational expansion.

Praised for

compassionate end-of-life care
skilled specialists and thorough diagnostics
knowledgeable and kind staff by name
goes above and beyond for recurring patients

Watch-outs

long wait times and poor communication about delays
dismissive or rude staff (triage and front desk)
high costs with surprise fees and unclear billing
medical errors and medication management failures
cat-unfriendly practices and inadequate sedation protocols
specialist cardiologist minimal engagement
unresponsive management to complaints

compassionate-staffskilled-vetslong-wait-timesoverpricedgentle-with-animalspoor-communicationsurprise-feesrushed-appointmentscaring-follow-uphigh-stress-for-pets

Best for: Owners of dogs with chronic or serious illness needing specialist care from familiar staff.

Think twice if: You have a cat requiring emergency care, expect to wait hours without updates, or cannot absorb surprise bills and credit card surcharges.

Strengths

24-hour emergency availability
multiple specialists under one roof
staff who develop long-term relationships with chronic patients
thorough end-of-life and euthanasia care

Worth knowing

Ashe (tech): praised for thorough care and genuine attention to recurring patient
Jackson and Emily (front desk): noted as warm and informative
Dr. Fink (internal medicine): cited both for excellent long-term patient advocacy and for medication errors that contradicted prior specialist guidance
Dr. Lake-Bakaar (cardiologist, also owner): noted for minimal in-person engagement despite high costs
Angel (triage): multiple complaints of condescension and inappropriate handling of sedated animals
Five-hour wait cited; three-day delay for promised ultrasound; hourly hospitalization charges of $561.90
Triage staff observed rolling eyes and dismissing pet owner concerns
Cat exam procedures do not allow owner presence; propofol sedation allegedly excessive

What reviews say by service

Emergency & Urgent Care: High inconsistency: praised for rapid response and trauma care; heavily criticized for multi-hour waits without updates, diagnostic delays, and dismissive triage staff.
General Veterinary Care: Recent primary care arm noted as kind and convenient; limited evidence.
Veterinary Surgery: One case praised for compassion during end-of-life; medication and coordination concerns noted in internal medicine surgical referrals.
Veterinary Dentistry: Mentioned in list of services; no direct review evidence.
Exotic & Avian Vet: Listed service; no direct review evidence.
Large Animal / Equine Vet: Listed service; no direct review evidence.

How it compares

Rated 4 against a 4.57 average across the 104 emergency & urgent care businesses listed here.
Has more Google reviews than 91% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 34

Review volume 100

Review recency 100

Review sentiment 41

Profile completeness 100

Verification 30

Rating breakdown

706

199

Common questions

Do they have 24-hour emergency care?: Yes, they list 24-hour emergency service on their website.
Can I stay with my cat during an exam?: No, based on cat owner reports, cats are kept separate during exams and not allowed to have their owner present.
What are hospitalization costs?: One review noted $561.90 per six hours of hospitalization (example); actual costs vary by case, and credit card payments incur a 3% surcharge not always disclosed upfront.

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