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Sploot Veterinary Care - Highlands

Updated 2026-07-07 · 1,215 reviewed · 182 listed · Scored from 1,613 Google reviews · How we rank ›

4.8(1613) 86 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareEmergency & Urgent CareVeterinary SurgeryVeterinary DentistryLow-Cost / Affordable Vet CareExotic & Avian VetLarge Animal / Equine Vet
Sploot Veterinary Care - Highlands
Services
General Veterinary Care, Emergency & Urgent Care, Veterinary Surgery
Reviews
1613

What recent reviews say

Staff here know their animals by name and call them the next day. Vets explain what they're doing without rushing, offer upfront cost estimates, and text photos during procedures. One reviewer with three years of history raised serious concerns about scheduling nurse visits before wellness exams to generate repeat appointments, refusing routine services without expensive wellness visits, and frequent vet turnover with no continuity of records.

The business is Fear Free certified and covers urgent same-day care, spay/neuter, surgery (including laparoscopic procedures), and dental work. New members get $50 off first appointments. Most customers feel heard and safe here; the tension is whether cost-conscious or price-sensitive owners can sustain care long-term.

Praised for
  • compassionate, attentive staff
  • thorough, unhurried exams
  • clear communication and transparency
  • follow-up care and contact
  • emergency access and speed
Watch-outs
  • high pricing and nickel-and-diming
  • private equity profit focus
  • scheduling tactics to increase visits
  • inconsistent vet assignments
compassionate-staffskilled-vetsclear-communicationcaring-follow-upgentle-with-animalsemergency-availabilitythorough-examssurprise-feesoverpriced
Best for: Pet owners seeking unhurried exams, clear explanations, and same-day emergency access who are comfortable with premium pricing.
Think twice if: You're price-conscious or concerned about frequent provider changes and appointment bundling to maximize charges.

Strengths

  • Same-day emergency appointments
  • Laparoscopic surgery capability
  • Post-visit text follow-ups and check-in calls
  • Upfront cost estimates before treatment

Worth knowing

  • Dr. Steine, Dr. Nicholls, Dr. Lenahen named by reviewers
  • Laparoscopic spay and gastropexy procedures offered
  • Staff send text updates and photos during procedures
  • Post-visit check-in calls standard practice
  • Fear Free certified (business claim)
  • Transferring medical records to new practices without being asked

What reviews say by service

General Veterinary Care
Warm, thorough preventive visits with clear explanations; one reviewer criticized vet turnover and lack of continuity.
Emergency & Urgent Care
Same-day urgent access praised repeatedly; staff keep owners informed with updates and photos.
Veterinary Surgery
Laparoscopic procedures (spay, gastropexy) performed; good communication during and after surgery.
Veterinary Dentistry
Services listed on website; no direct review detail provided.
Low-Cost / Affordable Vet Care
Not positioned as low-cost; reviewers note high pricing and one refused routine service without annual wellness fee ($90).

How it compares

  • Rated 4.8 against a 4.57 average across the 104 emergency & urgent care businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
1496
4
17
3
8
2
17
1
75

Common questions

Can I get an urgent appointment the same day?
Yes; reviewers report same-day emergency access and last-minute appointment availability.
Do they offer upfront pricing before I commit?
Yes; estimates are provided before treatment, and staff communicate costs clearly.
Do they do laparoscopic surgery?
Yes; reviewers describe successful laparoscopic spays and gastropexy procedures.
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Last updated 2026-07-07