Long-standing customers praise The Vets Animal Hospital for affordable care and Dr. Sebunya's attentiveness, but recent reviews reveal serious cracks: missed critical diagnoses, poor communication of test results, inconsistent staff training, and reluctance to answer phones or accept walk-ins. Some families report the clinic turned them away during emergencies despite being listed as urgent care.
Recent shift: Yes. Longtime customers (20+ years) describe a quality decline in recent years, citing new staff members with poor attitudes, reduced responsiveness, and service inconsistency compared to the clinic's earlier reputation under previous ownership.
Established practice with loyal long-term clients who praise compassionate care and reasonable prices, especially for emergencies. However, recent reviews flag front desk rudeness, multi-hour waits, and concerns that service quality has declined since earlier years.
Reviewers praise Dr. Julia's compassion during euthanasia and boarding staff like Rob for reliable, friendly care. However, mounting complaints about front desk hostility, failed follow-ups (bloodwork, callback logs), canceled appointments with minimal notice, climbing fees, and staff shortages paint a picture of a once-trusted clinic in operational decline. Long-time customers report a shift from caring to impersonal over recent years.
Dr. Lori and Dr. Scott have built a devoted following over decades with their hands-on expertise and genuine care for small and large animals alike. The clinic's main limitation is capacity: two vets mean booked schedules and months-long wait times for new patients, though established clients praise the depth of care as worth any delay.
Last updated 2026-07-07