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VCA Orchard Animal Hospital

Updated 2026-07-07 · 1,215 reviewed · 182 listed · Scored from 76 Google reviews · How we rank ›

4.2(76) 70 composite score See reviews on Google ✓ Verified
General Veterinary CareLow-Cost / Affordable Vet CareEmergency & Urgent CareVeterinary SurgeryExotic & Avian VetVeterinary DentistryLarge Animal / Equine Vet
VCA Orchard Animal Hospital
Services
General Veterinary Care, Low-Cost / Affordable Vet Care, Emergency & Urgent Care
Reviews
76

What recent reviews say

Most reviewers praise Dr. Brownlee and Dr. Kinneman for attentive, knowledgeable care and staff who build real relationships with returning animals. A small but serious subset report diagnostic failures (tumors missed for years), aggressive surgery recommendations without clear pathology, and dismissive responses when things went wrong. One patient was turned away during an emergency 30 minutes before closing.

Strengths lean toward wellness and routine surgery when things work smoothly; weaknesses emerge in complex diagnostics, accountability, and urgent triage. Their CareClub membership runs high. Some customers switch after a bad experience; others remain loyal to named vets for years.

Praised for
  • compassionate and skilled vets named
  • personalized care and follow-up
  • staff remember returning patients
  • handwritten notes and small-office feel
Watch-outs
  • turned away urgent cases near closing time
  • misdiagnosed tumors; poor handling of bad news
  • expensive surgeries pushed without full workup
  • lab partner errors; lack of accountability
compassionate-staffskilled-vetsfriendly-front-deskknowledgeable-staffcaring-follow-upoverpricedpoor-communicationrushed-appointments
Best for: Pet owners seeking routine wellness and routine surgery with continuity of care from a named vet they trust.
Think twice if: Hesitate if your pet needs complex mass diagnosis or urgent care near closing time; emergency refusals and lab result mishandling have cost some dogs weeks of delayed treatment.

Strengths

  • vets maintain continuity with patients over years
  • staff trained to calm nervous animals
  • handwritten welcome notes and personal touches

Worth knowing

  • Dr. Brownlee, Dr. Kinneman, Dr. Oberman, Dr. Kerr named as staff vets
  • Vet tech Kelsey and Taylor noted for calming anxious animals
  • CareClub membership available; described as pricey but provides reliable access
  • Handwritten welcome notes sent after first visits
  • Lab partner (unspecified pathologist) reported inaccurate cytology results in at least one case
  • One patient turned away 30 minutes before closing with acute abdominal pain
  • Dr. Kinneman quoted $2,715 for surgical removal before aspiration was complete

What reviews say by service

General Veterinary Care
Wellness and routine care praised; yearly checkups smooth and caring when conducted by trusted vets.
Veterinary Surgery
Soft tissue surgery well-executed; post-op attention good. Cost estimates given early without complete diagnostic workup in at least one case.
Emergency & Urgent Care
Patient turned away 30 minutes before closing with acute abdominal pain; no attempt to refer or hold emergency slot.

How it compares

  • Rated 4.2 against a 4.57 average across the 104 emergency & urgent care businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 53
Review volume 82
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
4
3
0
2
1
1
13

Common questions

Do you have weekend hours?
Yes, the hospital publishes seven-day opening hours; check their website or call for specific times.
What is VCA Orchard's CareClub and is it worth it?
A membership program available at the clinic, described by one member as pricey but valuable for guaranteed access to qualified veterinarians and piece of mind.
Will you see my pet if I arrive close to closing?
One reviewer reported being turned away 30 minutes before closing with a dog showing signs of abdominal pain. Call ahead to confirm emergency capacity.
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Last updated 2026-07-07