Vetco Total Care wins consistent praise for knowledgeable vets, affordability, and staff who treat pets as family. Diagnostic lapses and front-desk interactions have frustrated some customers.
Reviewers consistently praise Dr. Lisa Lancaster for hands-on skill in acupuncture, chiropractic, and pain management, plus genuine care during follow-ups. Home visits are a major draw, especially for anxious pets. One older complaint about non-responsiveness stands out starkly against overwhelmingly positive experiences, mostly from 8-9 years ago.
Long-time clients and newer visitors alike praise affordable prices, friendly technicians, and prompt surgical care, including emergency same-day procedures. However, reviews consistently flag one veterinarian as rushed and dismissive, inconsistent exam quality, and recent medication price hikes that some describe as disproportionate to vendor increases-leaving a 30-year customer questioning loyalty despite historically fair pricing. The clinic's front desk and support staff earn praise for warmth and helpfulness, with Tammy singled out by name. Yet checkout and appointment-coordination errors frustrate some. Multiple reviews note reduced vet availability and staff turnover over recent years, and one owner with a reactive dog switched practices after Dr. Rucker's dismissive approach. Pricing clarity and management responsiveness to long-term concerns appear to be friction points.
Most recent reviewers praise affordability, dental results, and staff compassion. One older negative review disputed its own authenticity and cannot be verified; the bulk of feedback is positive.
Last updated 2026-07-07