Reviewers consistently report prompt care with minimal waits, thorough exams, and staff who genuinely listen and explain options. Most visits feel calm and reassuring. However, billing clarity has tripped up a few patients, and one documented incident involved a vet's unprofessional attitude toward felines and a painful injection method that caused lasting harm to trust.
The facility earned repeated praise for Dr. Pearlman's skillful hand and the team's ability to spot what primary vets missed. Porcupine quill removals, GI flare-ups, and emergency overnight stays are handled with updates and visible affection for the animals. Discharge instructions are detailed. Front desk staff shine across most accounts.
Review evidence is limited to a single five-star rating. The business states it offers acupuncture, laser therapy, nutrition counseling, and physical rehabilitation with credentials including certification as a canine rehabilitation therapist and veterinary acupuncturist.
From the first visit onward, clients find themselves greeted by staff who remember names, keep them informed step-by-step, and treat anxious pets with genuine patience. Dr. Pochman and Dr. Frost spend extended time with each animal, getting down to eye level and building trust, while the team behind them (Kim, Lisa, Illianna) maintains a clean, welcoming space that feels more like a good neighbor than a clinic. Exams run long because nothing is rushed. Pricing is described as transparent and reasonable. Parents report their nervous or reactive dogs leave without lingering stress. First-time pet owners walk out feeling confident, not interrogated. The welcome bottle of wine and toys for pets signal a philosophy: you and your animal matter here, not just the appointment slot.
Rising Sun earned its 4.8 rating through consistent praise for staff compassion and thorough care that costs less than corporate competitors. Named vets like Dr. Asman, Dr. King, and Dr. Miller get regular mentions for patience with difficult animals and genuine follow-up. Recent complaints flag inconsistent guidance between doctors, pharmacy prescription delays, and phone access barriers that may signal growing pains during busy periods.
Last updated 2026-07-07