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VIDA Veterinary Care - Denver

Updated 2026-07-07 · 1,215 reviewed · 182 listed · Scored from 923 Google reviews · How we rank ›

4.3(923) 74 composite score See reviews on Google ✓ Verified
General Veterinary CareEmergency & Urgent CareVeterinary SurgeryExotic & Avian VetVeterinary DentistryHolistic & Alternative MedicineLow-Cost / Affordable Vet CareLarge Animal / Equine Vet
VIDA Veterinary Care - Denver
Services
General Veterinary Care, Emergency & Urgent Care, Veterinary Surgery
Reviews
923

What recent reviews say

Most visits feel smooth and staff are genuinely kind, with weekend availability and quick results. But recent reviews flag surprise fees (urgent care surcharges, fluid charges), hidden charges appearing only at checkout, and concerning incidents with euthanasia care and unnecessary diagnostics that left some clients questioning whether the business prioritizes revenue over animal welfare.

Recent shift: In the last two weeks, two one-star reviews flagged billing practices as a system designed to maximize revenue, and a critical account of euthanasia malpractice. This contrasts sharply with the overwhelmingly positive history in the preceding months. The shift suggests emerging operational or staff-quality concerns.

Praised for
  • caring staff
  • efficient service
  • weekend hours
  • follow-up care
  • gentle with animals
Watch-outs
  • surprise fees and hidden charges
  • inconsistent vet quality
  • aggressive euthanasia procedure
  • unnecessary procedures
compassionate-staffskilled-vetsfriendly-front-deskclean-facilitythorough-examssurprise-feescaring-follow-up
Best for: Pet owners needing evening or weekend appointments and willing to discuss pricing upfront.
Think twice if: Ask about total costs before booking; clarify what constitutes an "urgent care" surcharge and whether fluids or additional procedures are medically necessary.

Strengths

  • weekend hours (7am-7pm)
  • in-house pharmacy
  • fast appointment turnaround
  • named staff known for kindness

Worth knowing

  • Dr. Zappos diagnosed kidney stones quickly
  • Dr. Gelatt known for practical solutions and conservative approach
  • Susan works front desk
  • In-house pharmacy available
  • Originally called University Hills Animal Hospital

What reviews say by service

General Veterinary Care
Staff kind and efficient; follow-up calls common. But one client reported misdiagnosis and unnecessary tests by a newer doctor.
Emergency & Urgent Care
Quick assessment praised; euthanasia procedure in one case caused significant pain and was declined for revision, raising safety concerns.
Exotic & Avian Vet
Bunny and guinea pig care described as excellent with attentive staff.
Veterinary Dentistry
No specific mentions; surgical procedures listed on website.
Holistic & Alternative Medicine
Conservative treatment approach mentioned as a strength; no alternative modalities specified.
Low-Cost / Affordable Vet Care
Fees described as 'very reasonable' and 'affordable' for exams; however, hidden surcharges and add-ons reported by recent clients undermine this reputation.

How it compares

  • Rated 4.3 against a 4.57 average across the 104 emergency & urgent care businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 54
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
720
4
48
3
18
2
20
1
117

Common questions

Do you have evening or weekend hours?
Yes. Their website lists 7am-7pm hours, 7 days a week.
Will I be charged extra for booking an appointment less than 2 days in advance?
Yes, according to a recent review, booking less than 2 days ahead incurs a $30-50 'urgent care' surcharge on top of the visit fee. Clarify this when booking.
Do you have an in-house pharmacy?
Yes, and medications can be ordered online through their pharmacy.
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Last updated 2026-07-07