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Banfield Pet Hospital

Updated 2026-07-07 · 1,215 reviewed · 182 listed · Scored from 193 Google reviews · How we rank ›

3.5(193) 60 composite score See reviews on Google ✓ Verified
Veterinary SurgeryGeneral Veterinary CareLow-Cost / Affordable Vet CareEmergency & Urgent CareExotic & Avian VetVeterinary DentistryLarge Animal / Equine Vet
Banfield Pet Hospital
Services
Veterinary Surgery, General Veterinary Care, Low-Cost / Affordable Vet Care
Reviews
193

What recent reviews say

Banfield delivers solid preventive care for calm pets, but becomes unpredictable when animals show nervousness or fear. Multiple owners report being refused basic services like nail trimming or vaccines unless their anxious dogs accept sedation, and several claim sedatives either did not work or were pushed repeatedly across multiple visits. Long appointment waits, inconsistent vet quality, dropped care notes, and heavy upselling of tests and medications sour the experience even for loyal customers of 10+ years.

Doctors like Ramos and Rodriguez earn five-star praise for clear exams and compassion during serious illness. Yet the same clinic shames owners, dismisses medical history, and quotes hundreds in surprise costs. Staffing strain is visible (vets from Fort Collins, cross-trained techs), and the location struggles with phone access and follow-through on promised services.

Recent shift: Quality has deteriorated in recent months and years according to 10+ year customers. Recent understaffing (vets covering from Fort Collins, cross-trained techs from other branches) may explain inconsistency and staff attitude swings. Phone availability has improved, but appointment wait times remain long.

Praised for
  • compassionate doctors on good days
  • comprehensive exams
  • knowledgeable staff
  • wellness plans available
  • friendly clinical team
Watch-outs
  • sedation pushed unnecessarily
  • long wait times for appointments
  • aggressive refusal of nervous pets
  • upselling and surprise charges
  • inconsistent quality across vets
  • poor communication and lost records
  • staff attitude swings
  • animals left unattended
skilled-vetsfriendly-front-desklong-wait-timesoverpricedpoor-communicationrushed-appointmentsthorough-examssurprise-feesknowledgeable-staffcaring-follow-uphigh-stress-for-pets
Best for: Owners of calm, confident pets seeking budget-friendly preventive care plans.
Think twice if: Your pet shows any anxiety or fear at the vet. Nervous animals are often refused service without sedation, even for routine nail trims.

Strengths

  • Wellness plans that bundle vaccines and exams
  • Some vets offer genuine compassion and detailed exams
  • Open 7 days a week
  • Immediate crisis care for serious illness

Worth knowing

  • Dr. Ramos praised for comprehensive exams
  • Dr. Rodriguez earns high praise for compassion during cancer diagnosis, but criticized by others for upselling and dismissing pet owner concerns
  • Dr. Torres and Dr. Miller mentioned in complaints about sedation pressure and contradictory care plans
  • Wellness plan covers preventive exams, vaccines, heartworm prevention, tick/flea treatment; one owner pays ~$80/month
  • Wait times reported as 3+ days for in-person visits; phone hold times exceed 15 minutes repeatedly
  • Staff inconsistency noted: techs and vets from other locations (Fort Collins) covering shifts
  • One owner's cat sat caged for 5 hours for a blood draw that was ultimately not completed

What reviews say by service

General Veterinary Care
Preventive care and exams solid for calm pets; nervous animals refused unless sedated
Veterinary Surgery
Spaying and neutering offered; one owner in planning stage denied service
Veterinary Dentistry
Digital X-rays claimed; one owner quoted hundreds extra for extractions and radiographs
Low-Cost / Affordable Vet Care
Wellness plans marketed as budget-friendly, but upsells, repeated tests, and surprise charges erode value

How it compares

  • Rated 3.5 against a 4.6 average across the 126 veterinary surgery businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 8
Review volume 99
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Rating breakdown

5
104
4
14
3
8
2
10
1
57

Common questions

Do they offer a wellness plan?
Yes. One owner reports paying approximately $80 per month for a plan that covers comprehensive exams, heartworm prevention, vaccines, and tick/flea treatment.
What happens if my nervous pet needs care?
Multiple reviews report staff refusing services like vaccines, blood draws, or nail trims unless the pet accepts sedation, even when the owner prefers to skip it.
How quickly can I get an appointment?
Recent reviews cite wait times of 3+ days for in-person visits. Phone lines have hold times exceeding 15 minutes.
Request a quote

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Last updated 2026-07-07