Long-time patients credit Hermosa with life-saving surgeries at prices competitors cannot match, and staff who hold their hands through euthanasia. The clinic bills itself as affordable and keeps a steady base of loyal customers. Yet the experience splits sharply: some walk out feeling heard and cared for, others endure 30 to 60-minute waits they say happen every visit, staff who seem overloaded and curt, and billing confusion that left families paying twice.
Surgery and emergency cases anchor the praise, especially when finances matter. Reviewers name Dr. Laurie and Juan as standouts. The clinic claims to serve all Denver metro neighborhoods and lists orthopedic surgery, dental care, and diagnostics among its services (since the 1990s). But patience wears thin for routine appointments: one owner with five chows walked away after being told their time was not valuable; another gave up on allergy shots after missing three scheduled slots because the vet never arrived.
Every recent review is five stars. Visitors consistently report thorough exams, staff who calm nervous pets, and transparent pricing without pressure. The clinic feels personal rather than corporate, with quick appointment access and follow-up care that extends to managing serious illness.
Staff here know their animals by name and call them the next day. Vets explain what they're doing without rushing, offer upfront cost estimates, and text photos during procedures. One reviewer with three years of history raised serious concerns about scheduling nurse visits before wellness exams to generate repeat appointments, refusing routine services without expensive wellness visits, and frequent vet turnover with no continuity of records. The business is Fear Free certified and covers urgent same-day care, spay/neuter, surgery (including laparoscopic procedures), and dental work. New members get $50 off first appointments. Most customers feel heard and safe here; the tension is whether cost-conscious or price-sensitive owners can sustain care long-term.
Guardian Angel wins consistent praise for affordable spays, neuters, and emergency surgery, with patients spotlighting kind staff and fast scheduling. Communication feels uneven: some get detailed pre- and post-care updates, while others report days-long text delays and surprise final bills that contradict the low-cost promise.
Last updated 2026-07-07