Reviewers praise Dr. O'Connell and Dr. MacKenzie for patience, thorough care, and kindness across three years of visits. Dental work, kidney disease counseling, and emergency intake impress. However, pricing frustrates consistently: surprise charges at checkout, line-item markups, and cost disclosures that shift during visits. Front desk staff can be dismissive, and a recent case raised concerns about delayed antibiotic treatment for infection. Loyal patients value the vets and techs; newcomers may encounter friction with phone staff and billing practices.
Recent shift: Sentiment has grown more divided since mid-year 2023. Earlier one-star reviews focused on front desk rudeness; more recent one-star review (4 months ago) raised serious medical care concerns (delayed antibiotic prescription). One review from 9 months ago shows management apologized for euthanasia pricing errors, but surprise billing remains a pattern.
Most clients praise Dr. Barnes and his team for honest pricing, clear communication, and genuine care for pets. One reviewer noted inconsistencies in clinical advice and math errors on a weight-loss plan, raising questions about accuracy.
Dr Miles and Kristy deliver individualized care using acupuncture, chiropractic, and herbal medicine. One reviewer credits the practice with saving her dog's life when conventional vets couldn't help. Limited review evidence, but consistent praise for skilled, compassionate treatment.
Foothills has earned loyal multi-decade patients through vets who take time to listen and explain care options without pressure. Most staff interactions are warm and competent, though recent reviews flag friction with one front desk employee-a sharp contrast to the hospital's core culture of genuine concern for animals and owners. The practice offers a full range of services from routine wellness and dentistry to surgery and alternative therapies like acupuncture and laser work. Pricing is described as fair to inexpensive for the quality. Dr. Brittany Miller, Dr. Jen, and Dr. Miller receive specific praise for attentiveness and genuine care; the transition after Dr. Rodger's departure has left one long-time customer noticeably disappointed.
Last updated 2026-07-07