Veterinary Emergency Group
Staff respond fast to crisis situations and explain care options clearly, making distressing moments manageable. Dr. Lehman, Dr. Beck, and tech Tucker are named for skill; they handle anxious pets well and treat exotic animals like bearded dragons. Reviewers praise their willingness to work out costs for families facing difficult decisions. However, some report overcharging, delayed refunds, incomplete records, and significantly higher fees than other VEG locations, raising concerns about billing practices at this Edgewater site specifically. Staff members praised include Rayne for cat handling. The facility has an open-concept layout that reviewers found welcoming, though one visit noted it was cramped and had odor issues. Private equity ownership was flagged by one reviewer as a driver of aggressive pricing tactics. Emergency surgery (foreign body removal) and trauma care are evidenced services.
