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Sploot Veterinary Care - RiNo

Updated 2026-07-07 · 1,215 reviewed · 182 listed · Scored from 834 Google reviews · How we rank ›

4.8(834) 82 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareEmergency & Urgent CareVeterinary SurgeryVeterinary DentistryLow-Cost / Affordable Vet CareExotic & Avian VetLarge Animal / Equine Vet
Sploot Veterinary Care - RiNo
Services
General Veterinary Care, Emergency & Urgent Care, Veterinary Surgery
Reviews
834

What recent reviews say

Most visits feel personal and unhurried. Staff know pet names, give updates during surgery, and work hard to keep nervous animals at ease. But when emergencies or test results come up, communication breaks down: promised callbacks don't happen for weeks, and bills sometimes include surprise emergency charges not mentioned at booking.

The clinic charges more than many local alternatives and enforces strict cancellation policies ($85-$89 for no-shows). Several reviewers felt blindsided by these fees and the price gap. For routine care and urgent walk-ins where you can be seen quickly, the experience is strong. For complex cases requiring follow-up, plan for slower responses.

Praised for
  • compassionate staff
  • quick access for urgent needs
  • Fear Free approach makes anxious pets comfortable
  • patient with special-needs animals
  • surgical expertise and transparency during procedures
  • flexible emergency accommodation
Watch-outs
  • poor follow-up communication on test results
  • high cancellation and no-show fees ($85-$89)
  • prices significantly higher than competitors
  • misleading emergency charges not disclosed upfront
  • lack of follow-through on promised callbacks
compassionate-staffgentle-with-animalsemergency-availabilityoverpricedpoor-communicationsurprise-feesskilled-vetscaring-follow-up
Best for: Pet owners seeking quick urgent-care access and patient handling of anxious animals, willing to pay more for same-day availability
Think twice if: Owners on a tight budget, those needing prompt follow-up communication on test results, or those sensitive to no-show fees ($85-$89)

Strengths

  • Same-day or next-day urgent appointments
  • Fear Free certified practice reduces pet stress
  • Transparent surgical updates during procedures
  • Experienced with complex cases (fracture repair, special-needs animals)

Worth knowing

  • Dr. Mattie Newman and Dr. Newman mentioned by name for calm, skilled care
  • Private exam rooms provided for anxious pets
  • SplootPack membership offers up to $650 annual savings (claimed)
  • Fear Free certification
  • Splinter/conservative treatment offered as alternative to amputation in fracture case
  • Multiple-location coordination for traveling owners

What reviews say by service

General Veterinary Care
Gentle handling of nervous pets and thorough education; follow-up communication lags for routine cases
Emergency & Urgent Care
Next-day or same-day access; emergency surcharge not always disclosed at booking
Veterinary Surgery
Skilled surgeons; keep owners informed during procedures; explore conservative options like splinting before amputation
Veterinary Dentistry
Offered as service but limited review detail
Low-Cost / Affordable Vet Care
Prices reported 2-3x higher than competitors; membership discounts exist but standard rates are steep

How it compares

  • Rated 4.8 against a 4.57 average across the 104 emergency & urgent care businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
782
4
3
3
5
2
8
1
36

Common questions

Can I get in same-day if my pet is sick or injured?
Yes. Reviewers report same-day or next-morning urgent appointments, especially for eye/injury emergencies. Sploot coordinates across multiple locations if needed.
Do they work with anxious animals?
Yes. They use a Fear Free approach, provide private exam rooms, and staff take time to let nervous pets relax. Reviewers with shy or anxious pets consistently praise their patience.
What happens if I miss an appointment?
You will be charged an $85-$89 no-show or cancellation fee, which may be sent to collections if unpaid within 3 days.
Request a quote

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Last updated 2026-07-07