Montclair keeps patients across decades by offering genuine care without corporate padding. Dr. Sharkey and his team move fast in emergencies, explain options plainly, and price competitively for the calibre of work. One recent complaint surfaced over thyroid medication management and lost follow-up, but 94% of reviews award five stars.
Their scope spans surgery, dental, behavioral medicine, and preventive care in a warm, small-practice setting. Staff handle anxious or reactive animals with skill. Reviewers consistently mention driving across the city to stay loyal here rather than use closer clinics.
Loyal clients praise the warmth and ease of booking, but newer reviews paint a troubling picture of rising costs, billing surprises, slow responses to urgent cases, and staff turnover that fragments continuity of care. The practice's size and range of services mask deeper operational and cultural issues that have driven away families with senior or critically ill pets.
Strong individual vets (Dr. Baxter and Dr. Pradhan especially) earn loyalty through attentive care and follow-up texts. Front desk inconsistency and pricing complaints undercut the experience. Reviewers praise smooth scheduling and surgical aftercare but worry about upselling and whether simpler, cheaper options exist elsewhere.
Most visits flow smoothly from booking to discharge, with staff and vets treating both animals and owners with genuine kindness. Dr. Mills stands out for responsiveness and unhurried explanations; the team sends follow-up cards after euthanasia and proactively offers earlier slots for complex cases. One reviewer reported a poor interaction with a different doctor who spoke rapidly and became dismissive when asked to slow down, though the rest of the hospital's team impressed that same customer previously. The facility in Central Park has a cohesive culture where Maria (Practice Manager) and front desk staff smile and pitch in wherever needed. Patients with anxiety, rescue backgrounds, or terminal illness receive particular care. Reviews mention thorough but conservative diagnostic approaches, clear pricing, and follow-up calls or texts on recovery progress. A multi-species practice: dogs, cats, and at least one chihuahua who got same-day care for a back injury.
Last updated 2026-07-07