Urban Paw's team, led by Dr. Dick and Dr. Fitzpatrick, earns consistent praise for taking time with each pet and owner, never rushing appointments, and remembering returning patients like old friends. Most reviews highlight calm, gentle handling that helps anxious animals relax, backed by clear explanations and detailed follow-up documents.
The clinic handles routine care, dental work, surgery, and rehabilitation under one roof. Two reviews flag past dental care concerns (temperature drops, unnecessary extractions) and high prices, though most cite fair pricing and honest recommendations. Some note pharmacy costs are steep compared to third-party options.
Most visits result in relief: Dr. Lisano and the team book appointments fast, explain options clearly without pressure, and keep costs manageable through care plans. A small number mention dosing errors and weight miscalculations that prompted second thoughts.
The clinic draws strong praise for kind, patient staff who go beyond routine care-Dr. Calloway and Dr. Farnsworth are named frequently for compassion and follow-up. But pricing frustration runs deep: vaccines cost double comparable clinics, and several reviewers report surprise charges and pressure to authorize tests without transparent pricing. One critic discovered a surgical error (ovarian remnant tissue) years later, another felt pressured into a vaccine without informed consent, and multiple reviewers cite high staff turnover and inexperience despite premium costs.
True Companions couples adoption services with low-cost veterinary care that wins steady praise for compassion toward special-needs animals and patient staff. However, recent reviews flag serious concerns: multiple clients report rude vets, misread medical results, poor record-keeping, and a marked drop in care quality after staff changes. The no-kill policy itself has been questioned by adopters who say animals were euthanized without consent.
Last updated 2026-07-07